Assigning Temporary Passcodes

If a user has forgotten the password and, at the same time, has not yet registered with Password Manager, or has forgotten his answers to security questions, the user cannot create or update a personal Q&A profile, or otherwise use Password Manager. To register with Password Manager, and access its self-service functionality, the user must obtain a personal temporary passcode which must be used within the specified period to complete the registration procedure.

You can assign temporary passcodes to users provided that you have the appropriate permissions.

To assign a temporary passcode to a user

  1. Open the Home page by using the procedure outlined in Connecting to Helpdesk Site.
  2. On the Home page, click Assign Passcode.
  3. On the Assign Passcode page, read the temporary passcode to the user. Let the user know the passcode's expiration period.

    		NOTE: On the Password Manager administration site, if the Send passcode using Starling push notification option is enabled by the administrator, then the passcode is sent using a push notification to user's mobile device. The HelpDesk user must inform the user, that the passcode will be sent through a push notification on Starling 2FA application.
  1. Click Next to review the results on the status page.

    		2.  NOTE: Passcode expiration time is a period within which a newly generated passcode is valid. Users must update or create their Q&A profiles by using this passcode within the specified period.